Downloaded transactions don’t appear in the account register
If Money downloads blank statements from your financial institution instead of the expected information, try the following:
Empty the Temporary Internet Files folder
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- Close Money.
- In Control Panel, double-click Internet Options.
- Under Temporary Internet files, click Delete Files, and then click OK.
- Restart Money.
Notes
- The steps for emptying your Temporary Internet Files folder may vary depending on the version of Microsoft Windows you’re using. For more information, see Help for your version of Windows.
- For more information, see the following Microsoft Help & Support article: How to Troubleshoot Problems with Downloaded Statements.
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Related topic
Problems with bank or brokerage sign-in information
Downloaded transactions don’t appear in the account register